Last Updated: 15 April 2020

Terms & Conditions (T&C)

The information contained the terms, conditions, and descriptions that appear, are subject to change at any time and without prior notice by posting a revised T&C on this site. Any such revision will become effective immediately upon posting and will apply to all and every past and current application and booking of all services or programs.

Transfer, Reschedule, Cancellation and No-Show

Each seat is exclusively granted for the registered participant for that specifically applied (registered) service/ program. Once a seat is confirmed, the seat is considered utilised for that service/program. Any changes will be subject to the terms below:

  • All requests to transfer to a different service/ program must be communicated to Amazing Ace and will be subject to management discretion.

  • Clients who missed the confirmed appointment (due to personal or professional matters, issues, medical or other emergencies, etc) and wish to reschedule is subject to slot availability and requires the Rescheduling Fee to be completed as well as confirmed by Amazing Ace.

  • If a rescheduling request is agreed, standard transfer and rescheduling terms and conditions apply.

  • If a participant fails to attend the appointment, the seat and all fees are forfeited.​

Transfer and Rescheduling:

  • All transfers to a different service/ program other than registered, are subject to a Transfer Fee of MYR 60.00.

  • Rescheduling of appointment after seven (7) days or more prior to the service/ program begins or confirmation of attendance, is not subject to any Rescheduling Fee.

  • Rescheduling of appointment within seven (7) days or less prior to the service/ program begins or confirmation of attendance, is subject to a Rescheduling Fee MYR 60.00.

  • Final adjusted balance will be due at the time of the rescheduled appointment.

  • Service Substitutions are acceptable up to seven (7) Days prior to the service/ program start date and Amazing Ace must be notified and officially confirms the substitution.

  • Utilisation/ Participation in any service/ program Amazing Ace offers, must be completed within six (6) Months from the payment date, otherwise all fees paid are forfeited.

  • Amazing Ace reserves the right to cancel, to postpone and/or change any duration of terms, the services/ programs dates, and venue.​

Cancellation:

  • Eight (8) Days or more after payment for special package, promotions or offers - No Refund

  • Eight (8) Days or more before the appointment start date – MYR 120.00 Admin Fee applies

  • Seven (7) Days or less before the appointment start date – No Refund

No-show:

  • No-show refers to someone who missed a scheduled appointment without cancelling or rescheduling in advance of the scheduled appointment.

  • No-show will be charged 100% of the payment made and is strictly non-refundable.

Acceptance and Conduct

  • Acceptance to the services/ programs is at Amazing Ace's sole discretion, and reserves the sole right to refuse service and/or admission to anyone without prejudice and for any reason whatsoever and at any time.

  • I understand that Amazing Ace reserves the right to remove any participant from its services/ programs for disruptive, disturbing or otherwise inappropriate behaviour without any refund.

 

Payment Terms

  • To book your application (registration), a non-refundable deposit of MYR 120.00 must be paid in advance, to hold a place until the balance is due.

  • Services/ Programs participation is not confirmed until payment is received in full.

  • Amazing Ace reserves the right to cancel applications (registration) if the deposit payment (MYR 120.00) or full payment is not received within seven (7) days of application submission or three (3) days before appointment start date (whichever comes first).

  • Full payment must be completed seven (7) days prior to the appointment start date, offer period, or before the stated due date, whichever applies first and is subject to seat availability.

  • Secured seats are determined strictly by a “First Come, First Served” basis.

  • Once a program is fully booked, any subsequent bookings may be placed on a waiting list or moved to future program.

  • In case of booking a special promotion, revised payment terms may apply.

 

Indemnity and Limited Liability

  • The Charges are determined on the basis of the limits of liability set out in these terms and conditions. The Client may, by written notice to Amazing Ace, requesting Amazing Ace to propose a higher limit of liability subject to an increase in the Charges.

  • In no event shall Amazing Ace be liable for (whether direct or indirect) any loss of contracts, profits, anticipated savings, revenue, goodwill, business, loss or corruption of data or software programs, financing expenses, interruption in the use or availability of data, stoppage to other work or consequential losses, nor for any indirect losses.

  • Each provision of this Clause shall survive independently. Nothing in this Agreement shall operate to limit or exclude any liability of Amazing Ace, which may not be excluded and or limited by law.

  • All the clauses stated shall apply before and after any termination of this Agreement.

 

Confidentiality

The parties shall treat as and keep confidential all information whether of a technical, commercial or any other nature relating to the other party and hall not, during the period of this Agreement, or at any time after its termination, divulge any such information to any person not authorised by the divulging party to receive it and shall not utilise any secret or confidential knowledge or information acquired in connection with this agreement to the detriment or prejudice of the other party or use the same for any purposes save for the purposes of this Agreement.

Force Majeure

Neither party shall be responsible for any failure or delay in performance of its obligations under this Agreement (other than the obligation to make payments of money) due to any force majeure event including, Act of God, refusal of licence (other than as a result of any act or omission of Amazing Ace or other Government act, fire explosion, embargo, terrorism, civil disturbance, accident, epidemics, lightning damage, electromagnetic interference, radio interference, strikes, industrial dispute, or any other cause beyond its reasonable control.